Oriherb Co.Ltd is one of China’s raw material medicine industry and trade integration company. We export API, Herbal extracts, Food additives and other nutrition raw materials. At present, we export over 300 products and cooperate with companies in more than 50 countries. In the future, we will provide more industries related to medicine, food, and health products.Our aim is to provide high quality products, reasonable prices and solutions that satisfy our customers.For customers, we promise to give a high standard of service. We also continue to improve our services to meet the different needs of different customers.
Who Is Oriherb
Please do not hesitate to contact us.
Full-service projects: The company’s market positioning is clear, providing comprehensive product services, which can effectively reduce the intermediate links for customers to find a number of cooperative suppliers for purchasing products.
Full tracking service: The company establishes a professional management team and standardized management processes to provide customers with product and process management to ensure the maximum realization of customer needs.
Personalized product design: The company provides customers with a “one-stop” service method, tailor-made products according to customer requirements, to meet the customer’s personalized product needs.
Innovative thinking concept: Continuously invest in product research and development funds, improve the latest related product technology, and ensure the quality and safety of products.
Oriherb team have more than 25 employees, including senior engineer 3 people, doctor degree 3 people, master degree 4 people, and bachelor degrees more than 10 people, Highly educated talents employees possess us of strong research strength sincientific research ability and professional in customer service.
Q1 : Do you Accept Sample Order?
A: Yes, sample order is available for quality check and market test, we accept small order from 10g, 100g and 1kg for your evaluation quality of our goods.
Q2: What’s the lead time?
A: 2-4 working days after receiving the payment.
Q3: Can you support OEM or ODM?
A: Yes, we can. We are manufacturer, welcome to do OEM. Please email our salesman your customized details and confirm they’re correst before production.
Q4 : Have your Product Quality been Approved by Third Party Lab?
A: Yes, All products are strictly tested by our QC, confirmed by QA and approved by third party lab in China, USA, Canada, Germany, UK, Italy, France etc. So you will be assured with Good Quality if you choose us.
Q5 : How do you treat quality complaint?
A:First of all, our QC department will do strict examination of our export products by HPLC, UV, GC , TLC and so on in order to reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.
Q6 : Is there any discount?
A: Yes, for larger quantity, we always support with better price.
Q7 : Do you accept VISA business credit card?
A:Sorry we don’t accept VISA credit card,
we’d like to accept bank transfer, Western Union or T/T or Moneygram.
Q8 : How long does it take to the goods arrived?
A:It is Depending on your location,
For small order, please expect 5-7 days by DHL,UPS,TNT, FEDEX, EMS.
For mass order, please allow 5-8 days by Air, 20-35 days by Sea.
Q9 : Do you have any reshipment policy?
We have good after-sale service and re-shipment policy if the parcel lose, We always take the upmost care in the packaging of our products, Our clients will confirm this as even they struggle to find them without help at times. But in spite of our best efforts it is still possible will seize a small number of packages. In this circumstance we promise reship free to establish long term relationship.
Q10 : How to get a quotation?
A: Please email us the products and quantity you want, please remember leaving your company information and contact information, then we will reply you details by email in 24 hours.
1. High quality with competitive price
1) Purity≥ 99%.
2) We are manufacturer and can provide high quality products with factory price, some products offering free samples to test, a few shipping fee only.
2. Flexible Payment term
1) we accept every payment term as if you could imagine,such as T/T, Money Gram, Western Union, Bank transfer.
3. Fast and safe delivery
1) Parcel can be sent out in 48 hours after payment. Tracking numbers available.
2) Secure and discreet shipment. Various transportation methods for your choice.
3) We have our own agent/remailer/distributor who can help us ship our products very fast and safe, and we have stock in there for transferring.
4) We have special way could ship 0.01kg to sveral kg products a time. We offer melting powder into liquid service. And ship the liquid in special bottles.
5) Offer the latest tracking number for you to check.
4. We have clients throughout the world
1) Professional service and rich experience make customers feel at ease, adequate stock and fast delivery meet their desire.
2) Market feedback and goods feedback will be appreciated, meeting customers’s requirement is our responsibility.
3) High quality, competitive price, fast delivery, first-class service gain the trust and praise from the customers.
5. Good after-sales service
1) Tell the package update ASAP, and will try best solve when customer encountered various problems.
2) we will teach you recipes and instructions for all kind of steroid to turn powder into liquid, and liquid become sterile ones.
Thanks for reading, please contact us if you still have other concerns.
If we face a new supplier, we control as below process.
Supplier is GMP approved manufacturer and product is listed in GMP certificate
- GMP certificate validation from SFDA Website (http://www.sfda.gov.cn)
- At least 2 different batch Samples test before contract
- Only both aprroved, we will buy
Suppier is non-GMP approved manufacturer or not GMP product
- Pre-shipment batch sample is a must.
- If sample approved, we will visit manufacturer for auditing.
- At least 3 regular cooperating buyers comments.
- Only the above all approved, we will buy.